FAQ

 

 

How Do I Place An Order?

Click the tab "SHOP" and choose which department you would like to shop from then pick an item that you would like to order by clicking on the item then choose the size and click on "ADD TO CART". When you are done shopping, click on "CART" upper right corner then click on "CHECKOUT" after you have reviewed your order. 



Payment & Shipping
You will be paying through our PayPal system which you can shop with confidence, knowing your financial information is secure and it is faster and easier to make your payment with a peace of mind. Our shipping rate is calcuated by your location and the time frame of when you will receive your order between 1- 3 weeks. We also include your state tax to the total of your order. 

 

Can my order be shipped to different addresses?

No, we only ship to billing address that is on the credit card issuing bank's record. Please note that the billing address information has to match your credit card information in order to process the payment.


Returns & Refunds

To make an exchange or return an online purchase please refer to the below procedures. All refunds are STORE CREDIT ONLY - NO EXCEPTIONS. So, if you are not satisfied with the product you ordered, you may order the same product in a different size/color or another product with the same price you originally ordered. 

 

Privacy

 

DEF FAMILIA STORE respects your privacy. Your e-mail address is totally secure. The only personal information any visitor is asked to provide on this website is name and email address. This information will be used only by DEF FAMILIA STORE  and only to communicate with you. Any personal information collected on this website is specifically and knowingly provided voluntarily by our visitors. For questions concerning the privacy policies of DEF FAMILIA STORE, please contact us at INFO@DEFFAMILIA.COM.

 
 

 

Thank you for shopping with us!

DEF FAMILIA ONLINE STORE © 2006 - 2019 all rights reserved

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